When a Team is Like Family

Wiley’s Home
Center provides room furnishings, home décor, appliances and so much more, all
within 35,000 square feet of space. Detra Thomas is owner and president of
Wiley’s.

“We sell all these things, but we are mainly
interested in establishing a relationship with our clients. Our focus is on
understanding the customer’s needs and exceeding their expectations,” Detra
stated.

Wiley’s has
been serving the community for a long time. That type of success has been a
direct result of their team of devoted professionals.

“The store’s
success is mainly due to my amazing team and their commitment to excellence,”
Detra added.

Peggy, who has
been the office manager since 1989, has “experienced, first-hand, the
generosity and giving nature of the Thomas family.” That generosity has been
shown to the Wiley’s team and within the community itself.

“It isn’t just
about selling furniture or appliances. It’s about helping the people in and around
our community, including those who work for Wiley’s,” Peggy said.

Customer
service, too, is incredibly important to the Wiley’s family. The staff takes
great pride in providing customers with the products and services that will
best meet their needs.

According to
Detra, Betty Chaffin, who has been the store’s accounts receivable specialist
since 1997, is one of the reasons that Wiley’s customer service is so superior,
while Allen Gnann, long-time service specialist, “brings his unparalleled
expertise to the service department.” In addition, Karen Page, Wiley’s design
specialist, “brings her creative touch” to the store’s showroom. Debbie Wilson,
Wiley’s “go-to guru,” joined the team in 2017; she brought her many talents in
retail service and sales, and she is a valuable part of the team. Victoria
Westbrook, a successful salesperson and brand new mom, has contributed her many
talents as well. Also, Donna Horton, who is Detra’s sister, recently joined the
Wiley’s team on a part-time basis, assisting with inventory management. Donna
is co-owner of Horton’s General Store.

 “I’ve always wanted to be able to help in the
family business, and the opportunity finally arrived, ” Donna stated.

Michaela
O’Conner is the newest on the block. Her natural people skills have brought a
fresh new energy to the store, while Lee Brown is Wiley’s treasured
housekeeper/comedian and certainly adds value to the team.

“She always
keeps us laughing,” Detra said.

Detra notices
the contributions made by each member of her team. She brags on her exemplary
delivery guys.

“The feedback
from our customers speaks volumes on how well they do their job. John Dotson
has been with Wiley’s since 2001. Frank Blue, Chuck Layton and Jon Smith are
top notch and always go the extra mile to make sure the job is complete,” she
stated.

Wiley’s
Home Center’s unique stories, experiences, compassion and commitment to excellence
set it apart from any other furniture store. Detra knows that without her team,
there would be no Wiley’s.

“I am in awe
of my team every day. I thank God for providing the right people at the right
time. More importantly, I am truly blessed to call these people my friends and
family. Come in and see for yourself the Wiley’s difference.”

(912) 826.2932
WileysHomeCenter.com
1202 N. Columbia
Ave. Rincon